TERMS & CONDITIONS
Element Health Centres
Last Updated: April 2026
1. INTRODUCTION
1.1 OBH Ventures Pty Ltd ACN 670 942 686 trading as Element Health Centres (“Element”, “we”, “us”) provides structured, multi-modality health optimisation services (“Services”).
1.2 Services may include, but are not limited to:
Hyperbaric Oxygen Therapy, Red Light Therapy, Cryotherapy, Infrared Sauna, Theta Chamber, and associated recovery protocols.
1.3 Services are offered as:
- Single sessions
- Credit packs
- Memberships
- Structured protocols (recommended)
1.4 By booking, purchasing, or attending any Service, you agree to be bound by these Terms.
1.5 We may update these Terms at any time. Continued use of our Services constitutes acceptance of the updated Terms.
2. SERVICE MODEL
2.1 Element operates a protocol-based model, designed to deliver outcomes through structured and consistent treatment.
2.2 You acknowledge that:
- Results are dependent on consistency, frequency, and adherence
- Single or occasional sessions are unlikely to produce meaningful outcomes
- Recommended protocols typically require multiple sessions over a defined period
2.3 You are responsible for following your recommended protocol.
3. BOOKINGS & ATTENDANCE
3.1 All sessions must be booked in advance via our booking system.
3.2 Late arrivals may result in:
- reduced session time; or
- forfeiture of the session
3.3 Missed sessions are forfeited.
3.4 A minimum of 24 hours’ notice is required to reschedule a booking.
3.5 Repeated cancellations, late arrivals, or non-attendance may result in:
- restriction of booking privileges
- limitation of peak-time access
- cancellation of packs or memberships without refund
4. PAYMENTS, CREDITS & MEMBERSHIPS
4.1 General
- All Services must be paid in advance
- All pricing is in Australian Dollars and may change at any time for future purchases
4.2 Credits
Credits purchased as part of a pack or membership:
- are valid for 365 days from the date of purchase
- expire automatically at the end of this period
- are non-refundable and non-redeemable for cash
- are non-transferable unless approved by Element
Credits cannot be paused, extended, or reinstated once expired.
Element may approve extensions in exceptional circumstances at its sole discretion. Approval is not guaranteed.
4.3 Memberships
Memberships are structured access plans designed to support ongoing treatment and consistency.
By purchasing a membership, you agree:
- Memberships are billed on a recurring basis (weekly or monthly)
- A minimum commitment period of 12 weeks applies unless otherwise stated
- Early cancellation within the minimum term requires payment of the remaining balance of the commitment period
After the minimum term:
- Memberships continue on a rolling basis
- A minimum of 7 days’ written notice is required to cancel
Additional conditions:
- Memberships may be paused once per 12-month period, for a maximum of 2 weeks, with written notice
- Credits issued as part of a membership remain subject to the 365-day expiry rule
- Membership inclusions and pricing may be updated for future billing cycles with notice
5. REFUNDS
5.1 Change of mind does not entitle you to a refund.
5.2 Unused sessions, credits, or memberships are non-refundable.
5.3 Missed or forfeited sessions are not refundable or transferable.
5.4 Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL).
5.5 Where required under the ACL, we will provide a remedy including repair, replacement, or refund.
6. HEALTH & SAFETY
6.1 You must complete all required intake, screening, and waiver forms prior to treatment.
6.2 You must disclose all relevant:
- medical conditions
- injuries
- medications
- contraindications
6.3 You confirm that:
- you are medically fit to participate; or
- you have obtained appropriate medical clearance
6.4 We may refuse or discontinue treatment at any time if participation is deemed unsafe.
6.5 You must immediately notify staff if you feel unwell, dizzy, or experience discomfort during any session.
7. CLIENT RESPONSIBILITIES
You agree to:
- follow all instructions provided by staff
- comply with all safety protocols
- behave respectfully toward staff and other clients
- use equipment only as instructed
We reserve the right to refuse or terminate services for inappropriate, unsafe, or non-compliant behaviour.
8. PROTOCOL PARTICIPATION
8.1 You acknowledge that:
- You may be recommended a structured protocol based on your goals
- Outcomes are dependent on adherence to this protocol
- Inconsistent attendance or failure to follow recommendations may reduce results
8.2 Element is not responsible for lack of results where recommended protocols are not followed.
9. RESULTS DISCLAIMER
9.1 Results vary between individuals.
9.2 No guarantees are made regarding outcomes.
9.3 Services are not intended to diagnose, treat, cure, or prevent any medical condition.
9.4 Information provided by Element or its staff is general in nature and is not medical advice.
10. LIABILITY
10.1 To the maximum extent permitted by law, Element is not liable for:
- indirect or consequential loss
- loss of income, revenue, or opportunity
10.2 Our total liability is limited to the amount paid for the relevant Service.
10.3 Nothing in these Terms excludes rights under the Australian Consumer Law.
11. CCTV & PRIVACY
11.1 Element utilises CCTV in reception areas and external premises for security and safety purposes only.
11.2 CCTV is not used in treatment rooms.
11.3 Footage is stored securely and accessed only where required for security or incident investigation.
12. PHOTOGRAPHY & MARKETING
12.1 We will not capture or use any client photos, videos, or testimonials for marketing purposes without your prior verbal or written consent.
12.2 You may withdraw consent at any time by notifying us in writing.
13. THIRD PARTY SERVICES
Where Services involve third-party providers, those services may be subject to additional terms and conditions. You agree to comply with any applicable third-party terms.
14. FORCE MAJEURE
We are not liable for delays, cancellations, or inability to provide Services due to events beyond our control, including:
- equipment failure
- government restrictions
- supply disruptions
- acts of God
15. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
16. DISPUTE RESOLUTION
16.1 Parties agree to attempt to resolve disputes in good faith before commencing legal proceedings.
16.2 If a dispute cannot be resolved within 14 days, either party may proceed with legal action.
17. GOVERNING LAW
These Terms are governed by the laws of Western Australia, Australia.
18. GENERAL
18.1 If any provision of these Terms is unenforceable, the remaining provisions remain in effect.
18.2 These Terms constitute the entire agreement between you and Element.
18.3 We may assign or transfer our rights and obligations under these Terms.