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PRIVACY POLICY

Element Health Centres
Last Updated: April 2026

1. OVERVIEW

Element Health Centres (“Element”, “we”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, services, and facilities.

2. WHAT INFORMATION WE COLLECT

We may collect the following types of personal information:

2.1 Personal Details
  • name
  • email address
  • phone number
  • date of birth
  • address
2.2 Health & Service Information
  • information provided via intake forms and consultations
  • lifestyle, wellness, and health-related information
  • treatment history and session records
  • goals, preferences, and progress tracking data
2.3 Payment Information
  • billing details and transaction history

Payments are processed via secure third-party providers. We do not store full credit card details.

2.4 Technical & Usage Data
  • IP address
  • browser type and device information
  • website interaction data
  • cookies and tracking data

3. HOW WE COLLECT INFORMATION

We collect personal information when you:

  • complete intake or consultation forms
  • book or attend a session
  • purchase services, memberships, or credit packs
  • communicate with us (phone, email, SMS, or in person)
  • use our website

4. WHY WE COLLECT YOUR INFORMATION

We use your personal information to:

  • deliver and manage your treatments and bookings
  • provide personalised recommendations and protocols
  • communicate with you (appointments, follow-ups, updates)
  • process payments and manage accounts
  • improve our services and client experience
  • send marketing communications (with your consent)
  • comply with legal and regulatory obligations

5. SENSITIVE INFORMATION

Some information we collect may be considered sensitive information under Australian law.

By providing this information, you consent to us collecting and using it for the purposes outlined in this policy.

We only collect sensitive information where reasonably necessary to provide our services.

6. SHARING YOUR INFORMATION

We may share your personal information with trusted third-party service providers where necessary to operate our business, including:

  • Zenoti (booking and client management system)
  • WordPress and associated hosting/providers (website infrastructure)
  • Google (analytics and advertising services)
  • Meta platforms (Facebook/Instagram) for advertising and remarketing
  • email and SMS communication providers
  • payment processors

We may also disclose your information where required to comply with legal obligations.

We do not sell your personal information.

7. MARKETING & COMMUNICATIONS

We may send you:

  • service-related communications (appointments, reminders, updates)
  • marketing communications (offers, updates, promotions)

Marketing communications are only sent where consent has been provided.

You may opt out at any time using unsubscribe links or by contacting us.

Service-related communications may still be sent where necessary to deliver booked services.

8. DATA STORAGE & SECURITY

We take reasonable steps to protect your personal information from:

  • misuse
  • interference
  • loss
  • unauthorised access, modification, or disclosure

Your information is stored securely using reputable third-party systems and service providers.

9. DATA RETENTION

We retain personal information only for as long as necessary to:

  • provide our services
  • maintain accurate client and treatment records
  • comply with legal and regulatory obligations

We may retain certain records even if you cease using our services.

10. ACCESS & CORRECTION

You may request access to, or correction of, your personal information at any time by contacting us.

We will respond within a reasonable timeframe in accordance with applicable law.

11. INTERNATIONAL DATA TRANSFERS

Some of our third-party providers may store or process data overseas.

By using our services, you consent to the transfer of your personal information outside Australia where required.

12. COOKIES & ANALYTICS

We use cookies and similar technologies to:

  • improve website performance and user experience
  • understand how visitors interact with our website
  • support marketing and advertising activities

This may include tools such as Google Analytics and advertising platforms.

You can control or disable cookies through your browser settings.

13. MINORS

Our services are not intended for individuals under 18 without parental or guardian consent.

14. CONTACT US

If you have any questions, requests, or complaints regarding your personal information, please contact:

Element Health Centres
Email: hello@elementcentre.com.au
Address: 2/14 Stirling Road, Claremont WA 6010, Australia